Return And Exchange Policy
RETURN AND EXCHANGE POLICY
My Cover Factory offers a return and exchange policy for its customers, which is outlined in detail below.
ARTICLE 1: CONDITIONS FOR RETURNS/EXCHANGES
1.1. Incorrect product or product with a genuine quality/manufacturing defect: notify us within 48 hours of delivery.
1.2. Damaged in transit: contact us within 48 hours of delivery.
ARTICLE 2: RETURN/EXCHANGE PROCESS
2.1. We will provide a discount coupon worth the value of the product minus a handling fee.
2.2. The handling fee will be deducted from the refund amount as follows:
- Below 0.5 kg: ₹600 handling fee
- Below 1 kg: ₹800 handling fee
- Below 2 kg: ₹1200 handling fee
- Below 2.5 kg: ₹1500 handling fee
- Below 3 kg: ₹1800 handling fee
ARTICLE 3: EXCLUSIONS
3.1. Customized products
3.2. Orders cancelled after dispatch
3.3. Incorrect or incomplete shipping addresses
3.4. Failed delivery attempts
3.5. International orders with unpaid duties or taxes
ARTICLE 4: CONTACT US
4.1. For questions or concerns, contact us at mycoverfactory.official@gmail.com.
4.2. Please note that due to a temporary shortage of staff, our response times may be delayed. Every inquiry is treated with priority, and we will respond as soon as possible. We appreciate your patience and understanding.
ARTICLE 5: ADDITIONAL TERMS AND CONDITIONS
5.1. By shopping with My Cover Factory, you acknowledge that you have read, understood, and agreed to our return and exchange policy.
5.2. We reserve the right to modify or update our return and exchange policy at any time without prior notice.
5.3. In the event of any dispute or discrepancy, our decision shall be final and binding.
ARTICLE 6: GOVERNING LAW AND JURISDICTION
6.1. Our return and exchange policy shall be governed by and construed in accordance with the laws of India.
6.2. Any disputes or claims arising out of or in connection with our return and exchange policy shall be subject to the exclusive jurisdiction of the courts of India.
ARTICLE 7: ENTIRE AGREEMENT
7.1. Our return and exchange policy constitutes the entire agreement between you and My Cover Factory with respect to the return and exchange of products.
7.2. This policy supersedes all prior or contemporaneous agreements or understandings, whether written or oral.
ARTICLE 8: SEVERABILITY
8.1. If any provision of our return and exchange policy is held to be invalid or unenforceable, such provision shall be deemed amended to the minimum extent necessary to conform to the requirements of any applicable law.
8.2. The remaining provisions of our return and exchange policy shall remain in full force and effect.
ARTICLE 9: CONTACT US
9.1. If you have any questions or concerns about our return and exchange policy, please don't hesitate to contact us.
9.2. You can reach us at mycoverfactory.official@gmail.com.
ARTICLE 10: EFFECTIVE DATE
10.1. Our return and exchange policy is effective as of [insert date].
10.2. We reserve the right to modify or update our return and exchange policy at any time without prior notice.
IMPORTANT NOTE
Due to a temporary shortage of staff, our response times may be delayed. Every inquiry is treated with priority, and we will respond as soon as possible. We appreciate your patience and understanding.